SFF Store Terms & Conditions

Effective date: 19 October 2026

Welcome to the Shooters, Fishers & Farmers (SFF) merchandise store.

This online store is operated and fulfilled by Supreme Teamwear. By placing an order through the SFF Store, you agree to these Terms & Conditions, subject to your rights under Australian Consumer Law.

These terms apply to purchases through the SFF Store.

1. General Information

1.1. Supreme Teamwear processes payments, manages orders, arranges production, dispatches products and provides customer service for purchases through the SFF Store.

1.2. Prices are in Australian dollars (AUD) and include GST where applicable.

1.3. Product information, pricing, availability and these terms may be updated. Changes will not retrospectively alter terms agreed for an existing order except where permitted by law.

1.4. Nothing in these terms excludes, restricts or modifies rights or remedies under Australian Consumer Law (ACL) or other applicable legislation.

2. Products and Availability

2.1. The SFF Store offers clothing, accessories and other branded merchandise.

2.2. Some products are stocked; others are manufactured, printed, embroidered or prepared after ordering.

2.3. We make reasonable efforts to ensure product descriptions, photographs, colours, specifications and sizing information are accurate.

2.4. Minor variations in colour, appearance, print placement or dimensions may occur due to manufacturing processes, production tolerances or screen differences. Your consumer guarantee rights remain unaffected.

2.5. If an item becomes unavailable after ordering, we will contact you about alternatives or a refund.

3. Orders and Payments

3.1. Orders are placed through the SFF Store checkout.

3.2. Full payment is required at checkout unless another arrangement has been expressly agreed.

3.3. An order confirmation will ordinarily be issued following successful checkout.

3.4. We may contact you to clarify details or resolve payment or availability issues.

3.5. We may decline or cancel orders where reasonably necessary, including unavailability, genuine pricing errors or suspected fraud. Payments received for cancelled orders will be appropriately refunded.

4. Production and Processing Times

4.1. Stocked items are generally prepared for dispatch within a reasonable time after payment confirmation.

4.2. Made-to-order items generally require approximately seven (7) business days for production before dispatch, unless the product listing states otherwise.

4.3. Business days exclude weekends and public holidays observed in New South Wales.

4.4. Production and shipping times are separate.

4.5. Production timeframes are estimates, not guaranteed dispatch dates. We will make reasonable efforts to meet them and advise of material delays.

4.6. Orders containing stocked and made-to-order items may be shipped together when all items are ready unless otherwise agreed.

4.7. If supply is delayed beyond an agreed or reasonable timeframe, applicable ACL rights remain available.

5. Shipping and Delivery

5.1. Delivery orders are currently accepted to Australian addresses only.

5.2. Applicable shipping charges are shown at checkout before payment.

5.3. We select an appropriate postal or courier service.

5.4. Delivery timeframes depend on destination, service and carrier conditions.

5.5. Delivery estimates are indicative unless expressly guaranteed.

5.6. Customers should provide accurate delivery details and promptly report errors.

5.7. For delayed, missing or transit-damaged orders, use our Contact Us page so we can investigate.

5.8. Your ACL rights and our legal supply obligations remain unaffected.

6. Change-of-Mind Returns — 14 Days

We voluntarily accept change-of-mind returns on all SFF Store products, including stocked and made-to-order items, subject to the conditions below. This policy is additional to your statutory rights.

6.1. Return eligibility

Contact us within 14 calendar days of receiving your order.
Products must be unworn, unused, unwashed, undamaged, clean and suitable for resale.
Products must be free of perfume, smoke, body odour, other smells, stains, marks, pet hair and alterations.
Original tags, labels, accessories and packaging should be retained where supplied.
Provide proof of purchase.

Clothing may be tried on to assess fit, provided it remains in the condition described above.

6.2. Requesting a return

You must contact us before sending anything back. Submit your request through our Contact Us / Returns page, including your name, order number, items and reason for return. We will provide instructions and the return address.

Do not send products back until you have received return instructions.

6.3. Return postage

For change-of-mind returns, customers pay return postage and associated costs. Original shipping charges are not refunded except where required by law. We recommend tracked postage and retaining proof of dispatch.

6.4. Inspection and approval

Returned items will be inspected. Eligible change-of-mind returns will be approved for a refund. If the conditions are not met, we may decline the voluntary return and contact you about the available options.

6.5. Refunds

Approved change-of-mind returns are refunded to the original payment method for the returned product amount, excluding original shipping charges where applicable. We will process approved refunds promptly after inspection; bank or payment-provider processing times may vary.

7. Faulty, Damaged or Incorrect Products

We aim to supply products that meet all applicable consumer guarantees. If an item is faulty, damaged or incorrectly supplied, please contact us as soon as reasonably practicable.

7.1. How to report a problem

Submit your enquiry through our Contact Us / Product Issues page. Include your name, order number, affected product, description of the issue and photographs where possible. We will advise next steps.

Please contact us for return instructions before posting any item. This request does not limit your statutory rights.

7.2. Product returns and inspection

We may reasonably request a product for inspection. For goods that can reasonably be posted, customers may initially be asked to arrange and pay return postage. Where a product is confirmed to fail an applicable consumer guarantee, we will reimburse reasonable return costs as required by Australian Consumer Law. Please retain postage receipts. Where the law requires us to collect goods or cover transport, we will do so.

7.3. Assessment timeframe

We aim to inspect returned items and provide an update within seven (7) calendar days of receiving them. If further assessment is reasonably needed, we will explain the next steps and expected timeframe. This process will not unreasonably delay statutory remedies.

7.4. Remedies for faulty products

Available remedies depend on the nature of the failure. For a major failure, customers may be entitled to reject goods and choose a refund or replacement, subject to ACL requirements. For a minor failure, we may provide a repair or other appropriate remedy within a reasonable time. If a minor failure is not remedied within a reasonable time, further rights may apply. Statutory remedies will be provided without charge where required.

7.5. Damage caused after delivery

Damage caused by misuse, accidents, improper care, unauthorised alterations or ordinary wear and tear may not qualify for a remedy where it is unrelated to a failure to meet consumer guarantees. Each claim will be assessed on its circumstances and applicable law.

8. Sizing and Product Selection

8.1. Review product descriptions and size information before ordering.

8.2. Choosing an incorrect size does not itself mean a product is faulty.

8.3. Incorrect-size purchases may qualify for our voluntary 14-day change-of-mind policy if its conditions are met.

8.4. If goods materially differ from their description or the size ordered, ACL rights may apply.

9. Order Changes and Cancellations

9.1. Request changes or cancellations promptly through our Contact Us page.

9.2. We will reasonably try to accommodate requests before dispatch, but changes may not be possible once processing or production begins.

9.3. If an order cannot be cancelled before dispatch, you may request a change-of-mind return after delivery, subject to section 6.

9.4. Statutory cancellation and refund rights remain unaffected.

10. Promotions, Discounts and Pricing

10.1. Promotions and discounts may have additional stated conditions.

10.2. Promotions cannot be combined unless expressly stated otherwise.

10.3. Prices may change, but accepted orders will not be retrospectively repriced except where permitted by law.

10.4. Discounted products remain eligible for our voluntary returns policy and applicable consumer guarantees.

11. Intellectual Property and Merchandise Designs

11.1. Store artwork, logos, branding, photographs and other materials may be protected by intellectual property laws.

11.2. Buying merchandise does not grant permission to reproduce, distribute or commercially exploit the designs or branding.

11.3. Customers must respect the rights of the relevant intellectual property owners.

12. Website Use

12.1. Customers must use the SFF Store lawfully and not interfere with its security or operation.

12.2. Temporary website interruptions or technical errors may occur despite reasonable efforts to maintain the service.

12.3. For ordering or website difficulties, use our Contact Us page.

13. Privacy and Customer Information

13.1. Order information may include names, contact details, delivery addresses and transaction information.

13.2. We use information to process orders and payments, fulfil deliveries, handle returns and provide support.

13.3. Relevant information may be shared with payment, delivery and other service providers where reasonably necessary and subject to applicable privacy obligations.

13.4. We handle personal information in accordance with applicable Australian privacy law and our published privacy practices.

14. Limitation of Liability

14.1. To the extent permitted by law, Supreme Teamwear is not responsible for losses arising from circumstances outside its reasonable control, except where liability cannot lawfully be excluded.

14.2. Nothing in these terms limits consumer guarantees, statutory remedies or rights that cannot lawfully be excluded.

15. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, customers may be entitled to repair, replacement, refund or other remedies where goods fail to meet applicable guarantees.

Our voluntary 14-day change-of-mind returns policy is additional to, and does not limit, your statutory consumer rights.

For more information, visit the Australian Competition and Consumer Commission.

16. Governing Law

These terms are governed by the laws of New South Wales, Australia, subject to mandatory consumer protections and jurisdictional rights.

17. Contact and Customer Support

For enquiries about SFF Store orders, products, deliveries, returns, refunds and general support, please use our Supreme Teamwear Contact Us page.

Store operator: Supreme Teamwear

SFF Online Store: Visit the SFF Store

Last updated: 19 October 2026

Thank you for supporting the Shooters, Fishers & Farmers merchandise store.